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Help & Advice

Frequently Asked Questions

Questions about Mobile Banking:

  1. What should I do if I don't see my account or credit card that I want to take action with in Mobile Banking?
  2. How Can I Get Assistance If a Problem Arises While Using Internet Banking?
  3. How and from which Garanti BBVA ATM can I withdraw the money sent via Cep Bank? Can I withdraw the money from the branches or Golden Point ATMs? Can I transfer it to another account?
  4. Is there a fee for Cep Bank? Will I be charged for the Cep Bank SMSs?
  5. How Can I Define Garanti BBVA Internet Banking?
  6. How Can I Log in to Garanti BBVA Internet Banking?
  7. For which organizations can I make online bill payments? What are the agreement entry periods?
  8. When I enter my customer number and Internet/Mobile Banking password, I get a message that says "Your accounts are closed for use in Online/Mobile Banking". Why do I get this message?
  9. Can I access Garanti BBVA Internet Banking with all internet browsers? What should I do if I do not see the top menu? Garanti BBVA Internet Banking loads very slowly. What should I do to have faster access?
  10. How can I get my corporate Internet Banking password?
  11. How can I correct an incorrect transaction that I have performed? How can I get the receipt of the transaction that I have performed?
  12. How Can I Obtain My *PASSWORD?
  13. For which GSM operators can I top up counters? How can I top-up counters?
  14. What are the channels that I can carry out OGS/KGS transactions? If I apply for OGS/KGS through Alo Garanti, do I have to go the a Garanti bank branch to sign an agreement?
  15. Where can I make my credit card payments?
  16. What is Internet Banking password? How can I get my Internet Banking password?
  17. When I try to login to Garanti BBVA Internet Banking I get an error message that says “ The validity period of the certificate exceeds that of its certification authority. What should I do?
  18. What should I do if I want to use Mobile Banking and/or I forget my password?
  19. What is Şifrematik, and how does it work? How big is it? What are the advantages of using Şifrematik? Can I use it for Garanti BBVA Customer Communication Center and Corporate Internet Banking?
  20. Do I Have Other Options To Get a Disposable PIN Apart From SMS Message?
  21. What do I do when I face an access problem?
  22. What is WAP? Through which operators and telephone models can I login to wap.garanti.com.tr? Can I also login abroad?
  23. I can only make money transfers or EFTs to my defined entries. How can I transfer money to a new account / name?
  24. What happens if I receive an SMS or my phone rings while I am on wap.garanti.com.tr?

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Telephone Banking:444 0 333 Garanti BBVA Customer Communication Center