Learn about malware attacks and other similar threats to Internet security.
Your computers, smartphones, and tablets may be exposed to malware in various ways:
It is possible to start fake pages impersonating legitimate brands on social media. Such fake accounts using brands' logos and visuals may present various offers to you in an attempt to steal your personal information or take control of your devices. Please do not pay regard to announcements shared by accounts other than official brand accounts.
Phishing attacks are fake e-mails that appear to come from banks and financial institutions and to present urgent and very important issues.
Through the links in the fake e-mails sent to you, the frauds may ask for your card details, card passwords, Customer Communication Center passwords / Garanti BBVA Internet Banking passwords, and single-use SMS codes. You should be careful about such e-mails not sent by Garanti BBVA, never reply to them and not enter the information required from you into the pages opened upon clicking on such e-mails. To verify if the websites you are directed to belong to Garanti BBVA, you can examine Security Certificate information on your address bar. Taking required initiatives, Garanti BBVA ensures that fraudulent websites to which users are directed through such e-mails are quickly shut down thanks to its special partnerships. Please call 444 0 333 Garanti BBVA Customer Communication Center as soon as possible to share information if you come across an e-mail you suspect.
When you would like to log in to the following websites and applications with your "Garanti BBVA Information", you will be directed to the Garanti BBVA website where you may use your Garanti BBVA Internet Banking or Garanti BBVA Mobile password to log in. Do not share your Garanti BBVA password and pin code anywhere except the identified websites.
Additionally, you may use your Garanti BBVA Internet Banking or Garanti BBVA Mobile password to perform transactions with your Garanti Investment accounts on Matriks Trader platform on your desktop computer.
Please click for security announcements by The Banks Association of Turkey and other official institutions.
Social Engineering Attacks
There may be frauds calling you and introducing themselves as lawyer, policeman, prosecutor, banker, etc. Never believe those that want you to share any information written on your card, your card password, or PINs that are sent to you via SMS messages; be aware of people requesting you to transfer money to them or physically withdraw money from your account and hand it to them if you do not know them; call 444 0 333 Garanti BBVA Customer Communication Center or talk to your Branch if you suspect anything.