How can I be a Garanti BBVA customer without going to the branch?
Download Garanti BBVA Mobile and click on "I Want to Be a Customer".
Enter your identity number and mobile phone number.
Fill in your personal information.
Allow us to get to know you via your phone
Rotate your phone horizontally and take a photo of the front and back of your ID card.
To verify your identity, hold your ID card to the back of your phone and scan it with the help of NFC (Near Field Communication) feature of your phone.
If you do not have a phone supporting the near field communication (NFC) feature but you wish to verify your identity, you can transfer 1 TL or another minimum amount, which is allowed by your bank, from another bank account of yours to our bank's account only to be retransferred to you within the same day. When you receive an SMS informing you of the completion of the ID verification step, you will be able to proceed with the onboarding process.
Take a photo of your face with the front camera of your phone.
Sign the relevant agreements from the comfort of your couch
Connect to our customer representative with a video call. Video call service will be available between 08:30 and 01:00 hours, including official holidays and weekends.
Confirm the agreements.
Create your password for digital channels.
Instantly access all products and services provided by Garanti BBVA Mobile.
Download Garanti BBVA Mobile now!
You can also download the Garanti BBVA Mobile application by sending a short text to 3342 typing "Garanti BBVA Mobil" and then clicking on the link included in the message you receive on your cell phone.
Regardless of their statuses, be it a student, engineer, or SME owner, everyone can be easily our customer via Garanti BBVA Mobile as long as they are currently not a Garanti BBVA customer, are over the age of 18, and have a biometric T.R. ID card.
State-of-the-art security methods are employed and implemented over the course of customer onboarding via the mobile application.
Since data are received from the chip in the ID card at the stage of ID scan with NFC technology, the use of fake ID cards is prevented. The selfie requested during the onboarding process is used to run a liveness test — in other words, a different person cannot pass this step by using the prospective customer's photo. Both technological tools and our customer representative during the video call should verify that the owner of the ID card and the person performing the process are the same person. Your information, on the other hand, is safe.