Help & Advice

For how long more can I use my Shop&Miles credit card. Do I have to apply for Miles&Smiles credit card?

If you are a Shop&Miles cardholder, you can continue to use your Shop&Miles card until their expiration date. With your Shop&Miles cards, you can take advantage of all the features and opportunities offered by the Miles&Smiles credit card program.

You don’t have to apply again for Miles&Smiles credit card. Your credit cards with Miles&Smiles visual will be delivered to you until the end of 2012. When you receive your Miles&Smiles credit card, you can start using your new card.

  1. When do the miles I earn through my purchases with Shop&Miles entered into my Miles&Smiles membership account? What do I have to do for my miles that haven’t been entered into my account?

    The Shop&Miles miles are automatically recorded in your Miles&Smiles membership account within (2) days following your statement date.

  2. How Can I Get Assistance If a Problem Arises While Using Internet Banking?

    If you need help or want to get detailed information about internet banking, you can call 444 0 333 Garanti BBVA Customer Communication Center and press 9 for English, then follow appropriate steps.

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Telephone Banking:444 0 333 Garanti BBVA Customer Communication Center