Help & Advice

What should I do to make Internet Banking more secure? What is the Verification Code and the Security Picture?

IP Restriction:

By defining the IP or the IP ranges that you use when logging to Internet Banking through the IP restriction step, you can prevent logins from undefined IPs or IP ranges. This way, you can allow logins to Internet Banking only when logged in through the IP’s and IP ranges that you have defined.

Defining Access Periods:

You can close Internet Banking for use temporarily or between specific dates, or you can open it for use for any day or time of the week as you wish.

Deactivating Money Transfer:

If you don’t make money transfers using Internet Banking, you can close any or all of the money order, EFT or SWIFT transactions  for use through Internet Banking.

Money Transfer Warning:

If an amount of money higher than the amount you’ve identified through Internet Banking or Garanti BBVA Customer Communication Center is withdrawn from your accounts, a warning message regarding the transaction will be sent to you via the communication channel you’ve determined.

Determining a Transaction Limit :

You can lower your daily limit for money order, EFT, SWIFT transactions using Internet Banking. Daily limit specifies the maximum total amount that can be carried out for a specific transaction in a single day.

Defining Accounts or Credit Cards:

You can identify the accounts or credit cards that you don’t want to access through Internet Banking, or that you don’t want to be visible at  all.

What Is An IP Address?

Every computer that connects to the internet has a unique IP (Internet Protocol) address. An IP address consists of four numbers, separated by dots. The flow of traffic throughout the internet depends on these addresses. When you connect to the internet, an IP address is assigned to your computer. However, the IP addresses of many users are dynamic. This means that an available IP address from your service provider is assigned to you computer each time you connect to the internet. Because of this, your IP address may change with every new connection.
There are also IP addresses that are static. These IP address never change. Türk Telekom has recently began providing static IP addresses to the ADSL users who request this service.

** If you ever need to log on to Internet Banking via an undefined IP address, or outside the specified access period, you can open Internet Banking for use temporarily using a verification code that is sent to you mobile phone. To use this service, you must have a valid mobile phone number registered with the system.

Verification Code is an application that enables the owner of the account to control and verify the transaction data for the EFT transactions made through Internet Banking.

Verification Code ensures that your transaction content is transferred correctly despite any technical difficulties or harmful software that may cause problems on your computer.


Verification code is applied to specific types of transaction that involve high amounts. 

Verification Code is 4 digit code that is  generated exclusively for a type of transaction, and it appears on the verification page of the transactions that are carried out using Internet Banking. After checking the content, all you need to do to make transaction is to enter the Verification Code in the specified field.

Verification Code is not a password. When you enter the code incorrectly, a new code is generated. During an transaction, you can generate a new verification code using the “Reset Code” button.
To prevent the ’phishing” attacks, one of the top threats directed towards Internet Banking and Mobile Banking users, Garanti BBVA has developed the "Security Picture" application.
After this system is activated, the first time you use Garanti BBVA Internet Banking, the system will show you eight pictures and ask you to choose one of them. The picture you choose will be saved as your "Security Picture".
Once you choose your security picture, it will begin to appear among the logging in steps every time you log on to Garanti BBVA Internet Banking.
This application is developed in order to prevent our customers from carrying out their transactions on fake websites.
If you are unable to see your security picture or if you see a different picture, do not make the transaction and immediately call 444 0 333 Garanti BBVA Customer Communication Center and notify the Internet/Mobile Banking Support Line by typing 4 and 1 respectively!
For more information about "Phishing", click here.

  1. What do I need to do in order to begin using my Mobile Signature on the Garanti BBVA Internet Banking? How can I log on to Internet Banking?

    First of all, you have to submit an application by logging on to Internet Banking and going to the Dashboard Settings step PIN / Password section Definition for Quick Loign with Mobile Signature.

  2. What is the Garanti Security Shield and the Garanti Security Shield Version 2? How can I install it? What are the potential problems and relevant solutions?

    The Garanti Security Shield is an application that prevents “keylogger” and similar software from retaining your PIN/password.

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Telephone Banking:444 0 333 Garanti BBVA Customer Communication Center