Help & Advice

When withdrawing the money sent via CepBank I am asked for the amount and the sender's mobile phone number. What should I do if this information is not specified on the SMS I have received?

When withdrawing the money sent to you via CepBank, you will be asked for the amount which is not indicated on the SMS text. The amount sent does not appear on the SMS text for security purposes. The sender must separately inform you of the amount sent.
When withdrawing the money sent to you via Cep Bank, you will be asked for the sender's mobile phone number which is not indicated on the SMS text. The sender's mobile phone number does not appear on the SMS text for security purposes. The sender must separately inform you of his/her mobile phone number.

  1. How and from which Garanti BBVA ATM can I withdraw the money sent via Cep Bank? Can I withdraw the money from the branches or Golden Point ATMs? Can I transfer it to another account?

    The money sent via Cep Bank can be drawn from any Garanti BBVA ATM without using a card.

  2. Can I pay credit card debt via Cep Bank?

    You can make payments towards your or someone else's credit card debt via a single SMS.

Other ways to get helpOther ways to get help

Help & Advice Home

Telephone Banking:444 0 333 Garanti BBVA Customer Communication Center