Help & Advice

Do I have to withdraw the money sent in lump sum? What happens if I enter the PIN incorrectly?

Yes. The money sent via Cep Bank can only be withdrawn in lump sum and in cash. If the money available in the ATM is not sufficient or the denominations are not suitable, the money withdrawal transaction cannot be carried out. However you can perform the transaction through another ATM.
When withdrawing the money sent to you via Cep Bank you will be asked to enter the special PIN that appears on the SMS. In the case that this PIN is entered incorrectly 3 times, the transaction will be canceled and the amount sent will be automatically refunded to the sender’s account.  

  1. How Can I Log in to Garanti BBVA Internet Banking?

    In order to log in to internet banking safely, your Customer Number or National ID number of TC must be entered prior to *password. You can complete your login via *pin which is a disposable number to use while logging in to internet banking after you enter your password and it is sent to your mobile phone by SMS.

  2. How and from which Garanti BBVA ATM can I withdraw the money sent via Cep Bank? Can I withdraw the money from the branches or Golden Point ATMs? Can I transfer it to another account?

    The money sent via Cep Bank can be drawn from any Garanti BBVA ATM without using a card.

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Telephone Banking:444 0 333 Garanti BBVA Customer Communication Center