Help & Advice

What happens if I receive an SMS or my phone rings while I am on

Depending on the features of your phone, receiving and opening an SMS or receiving and answering a call may disconnect your connection or you may loose the page that you are viewing at that time.

  1. How Can I Obtain My *PASSWORD?

    If you have a valid Garanti BBVA Credit Card or Paracard, internet/mobile banking password can be received with your Customer Number or National ID number of TC together with your card's password and your mobile phone number which is registered in the bank's system.

  2. What do I do when I face an access problem?

    If you do not want to receive a disposable PIN by SMS, then Mobile Şifrematik application can be installed on your mobile phone via AppStore or Google Play or you may request a şifrematik device.

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Telephone Banking:444 0 333 Garanti BBVA Customer Communication Center