Help & Advice

What do I do when I face an access problem?

Pay Attention For Not Facing Access & Password & Pin Problems While Using Internet Banking

  • Since you will receive a disposal PIN on your mobile phone each time you wish to enter internet banking, check your registered mobile phone number in our system to see if it is correct. (Mobile phone numbers updates can be done only through our branches and Garanti BBVA ATMs)
  • While using internet banking, you will go through security confirmation step for the safety of your information. If you enter your information incorrectly several times, security blockage would be applied and the service would stop. To remove the security blockage, please visit one of our branches with your valid ID. In order to avoid such security blockage while receiving the mentioned service; you may double check your personal information registered in our system by visiting one of our branches before starting to use the service
  • If you change your GSM Operator or  just your SIM card; You can activate your SIM card with a valid Garanti Credit Card or Paracard number and with their passwords, by calling 444 0 333 Garanti BBVA Customer Communication Center and pressing 9 for English, then following appropriate steps. If you wish, you can also activate your SIM card by submitting petition when you visit one of our branches.
  • If you wish to avoid any difficulties in receiving a disposable PIN by SMS in abroad; you may contact your GSM Operator to find out if there are any restrictions for receiving SMS in abroad before traveling. If you want to login to Internet Banking without PIN, you may download Cep Şifrematik application or get your şifrematik device.
  • If the mobile number you use for internet banking belongs to a GSM Operator in abroad and you like to avoid any interruption in receiving a disposable PIN by SMS for using internet banking while in abroad; you may contact your GSM Operator before travelling to find out if it is in cooperation with Turkish GSM Operators.
  • To see internet banking transactions and solutions for possible problems in detail you may visit
  1. How Can I Define Garanti BBVA Internet Banking?

    If you have a valid Garanti Credit Card or Paracard, it can be defined through, 444 0 333 Garanti BBVA Customer Communication Center or Garanti BBVA ATM. If you do not have valid mentioned products, it can also be defined via our branches.

  2. How Can I Log in to Garanti BBVA Internet Banking?

    In order to log in to internet banking safely, your Customer Number or National ID number of TC must be entered prior to *password. You can complete your login via *pin which is a disposable number to use while logging in to internet banking after you enter your password and it is sent to your mobile phone by SMS.

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Telephone Banking:444 0 333 Garanti BBVA Customer Communication Center