Help & Advice

I have ported my mobile phone number to another operator. Can I continue to perform Cep Bank transactions without any problems?

You can perform all transactions except counter top-up to another number, using the same SMS texts. To top-up counters to another number, you need to enter the phone number to which you want to top-up counters, the number of counters and your PIN along with the first letter of the operator from which you want top-up counters as an additional parameter on the SMS text.
Example: 532xxxxxxx 100 A 1234

  1. Can I change my Cep Bank PIN? What happens if I enter it incorrectly or I forget it?

    You can change your Cep Bank PIN through the Cep Bank menu in Internet Banking.

  2. For which GSM operators can I top up counters? How can I top-up counters?

    You can top up counters to Turkcell, Vodafone and Avea prepaid mobile lines.

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Telephone Banking:444 0 333 Garanti BBVA Customer Communication Center