Help & Advice

Can I cancel my CepBank transaction?

Yes. After you carry out your CepBank transaction, as long as the person to whom you have sent money does not withdraw the money, you can cancel the transaction through the Cep Bank menu in Internet Banking or by typing “IPTAL” and the reference number sent to you via SMS and sending it to 3333. If the money you have sent is withdrawn you cannot cancel the transaction.
Additionally, if the amount sent is not withdrawn within 7 days the transaction is automatically canceled and the amount is sent back to your account.

  1. Can I change my Cep Bank PIN? What happens if I enter it incorrectly or I forget it?

    You can change your Cep Bank PIN through the Cep Bank menu in Internet Banking.

  2. Through which operators and mobile phones can I perform Cep Bank transactions?

    You can perform Cep Bank transactions through all mobile phones that have SMS sending and receiving feature.

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Telephone Banking:444 0 333 Garanti BBVA Customer Communication Center