Help & Advice

Can I access Garanti BBVA Internet Banking with all internet browsers? What should I do if I do not see the top menu? Garanti BBVA Internet Banking loads very slowly. What should I do to have faster access?

For technical issues regarding Internet Banking, click here.

The top menu of has been developed with Adobe Flash to provide ease of use. You need  Adobe Flash Player installed on your computer to view the menu. To install Flash Player for free, click here.
The problems you are experiencing  may be due to a busy network during the day or your browser. To get information regarding Internet Banking applications and to check your browser, you can call 444 0 333 Garanti BBVA Customer Communication Center Internet Banking Support Line.

  1. When I enter my customer number and Internet/Mobile Banking password, I get a message that says "Your accounts are closed for use in Online/Mobile Banking". Why do I get this message?

    The reason you get this message in Internet Banking or Mobile Banking is that you have entered your PIN incorrectly for multiple times.

  2. When I try to login to Garanti BBVA Internet Banking I get an error message that says “ The validity period of the certificate exceeds that of its certification authority. What should I do?

    The reason of the problem is that the root certificates of the Verisign company installed on your computer have expired.

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Telephone Banking:444 0 333 Garanti BBVA Customer Communication Center