Help & Advice

What is the notification fee?

In the case that you do not make the relevant payments for your card on the payment due date and within 5 working days, SMS and mail notifications are sent to inform you regarding your debt and the payment due date, and a fee of TL 1,25 is charged for each notification and reflected on your account summary as the “notification fee”.

 

  1. I receive my account summary late / don't receive my account summary. How can I keep track of my debt to prevent late payments?

    Your account summary is sent to your statement address the day after the account statement date.

  2. I want to make my credit card payments from another bank. What bank and branch code do I have to select?

    When making payments from other banks, you need to select 062 as the bank code and 910 as the branch.

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Telephone Banking:444 0 333 Garanti BBVA Customer Communication Center