Help & Advice

How can I get a PIN for my credit card?

You can get your credit card PIN by calling 444 0 333 Garanti BBVA Customer Communication Center, keying in 1 (the PIN transactions option), and passing the security check. If you are an Online Banking user, you can get your credit card PIN through the Card Transactions/PIN Transactions/Define-Change PIN step or synchronize it with the PIN of one of your credit cards which you have defined before.

  1. I have forgotten my card PIN, how can I retrieve it?

    In case you have forgotten your PIN, you can get a new PIN by calling 444 0 333, keying in 1 (the PIN transactions option), and passing the security check.

  2. Where and for whom can I apply for a supplementary card? Do supplementary cards benefit from the same features?

    You can apply for a supplementary card via 444 0 333 Garanti BBVA Customer Communication Center, 444 0 334 Alo Bonus and through all Garanti BBVA branches.

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Telephone Banking:444 0 333 Garanti BBVA Customer Communication Center