Help & Advice

How can I change my package? What counts as package change?

You can change your package through 444 0 333 Garanti BBVA Customer Communication Center, or Garanti BBVA branches

The changes regarding interest rate, bonus, card fee, campaign, sector, merchant and the number of installments are considered as package changes.

  1. How can I create the visual of my Flexi Card?

    You can determine your card visual by selecting one of the 6 different standard Flexi visuals.

  2. I receive my account summary late / don't receive my account summary. How can I keep track of my debt to prevent late payments?

    Your account summary is sent to your statement address the day after the account statement date.

Other ways to get helpOther ways to get help

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Telephone Banking:444 0 333 Garanti BBVA Customer Communication Center