Help & Advice

Can I get information about the Money Visa campaigns and checks? Can I see the privileges I have earned on my statement?

You can keep track of Money Visa campaigns through in-store announcements, inserts and our internet website.

The money checks are loaded to your card through campaigns organized at certain periods and its use is determined by the campaign terms. You can purchase any product that you want, within the scope of the campaign terms.

Your free shopping amount will be told to you by the cashier at the time you earn it.

Through your Money Visa statements, you can keep track of the Money points and bonus you have accumulated, total discounts, 5 money checks with the earliest expiration dates and your free shopping amount.

  1. How Can I Get Assistance If a Problem Arises While Using Internet Banking?

    If you need help or want to get detailed information about internet banking, you can call 444 0 333 Garanti BBVA Customer Communication Center and press 9 for English, then follow appropriate steps.

  2. How does the limit of my supplementary card determined? Can I lower its limit?

    The supplementary cards and main card have joint limits. The limit of the supplementary card is determined by the main card holder at the time of application.

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Telephone Banking:444 0 333 Garanti BBVA Customer Communication Center