Help & Advice

Are my billing cycles fixed? How many days are there between the statement date and the payment due date, and how are the statements sent? Where can I make the payments?

The statement date can be defined for many alternative dates within the month, based on the cash flow structure of your company. There are 20 days between the statement date and the payment due date.

While the statements are sent by regular mail, upon your request, they may also be sent via e-mail.

As you can make your payments through Garanti BBVA branches, you can also make them  through Garanti BBVA Customer Communication Center, , Garanti BBVA ATM or authorized Payment Points.  

  1. Which information regarding my credit cards can I change or correct via Internet Banking? Can I pay my other bank credit card debt?

    You can make payments for other bank credit cards through the “Card Transactions / Other Bank Cards” step in Internet Banking.

  2. How are the purchases I make abroad reflected on the statement?

    While the original amounts of the purchases made abroad appear on the statements, you can view the TL equivalents on the TL statement.

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Telephone Banking:444 0 333 Garanti BBVA Customer Communication Center