For Your Security

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We strongly recommend you to pay attention to the points stated below for your security while using your credit card

  • You should not share your card and PIN with anyone, write your PIN on the card or keep it written in your wallet.
  • If you want your family to take advantage of the facilities offered by credit cards, you can get supplementary cards for them.
  • If your card is lost or stolen, you should immediately call 444 0 333 Garanti BBVA Customer Communication Center.
  • When making a payment, you should keep an eye on your credit card.
  • You should enter your PIN without sharing it with or revealing it to anyone.
  • On PIN-less transactions, you should make sure that the slip you are signing is yours and check the amount written.
  • You should immediately sign the signature field that appears on the back of your card.
  • You can get your card PIN by calling 444 0 333. For Chip&PIN transactions, you will have to use this PIN.
  • You should not share your card number, expiration date and the security code that appears on the back of the card with anyone.
  • If your card is withheld in ATM, you should immediately contact the branch or call 444 0 333 Garanti BBVA Customer Communication Center.
  • For your online purchases, you should use a virtual card and prefer merchants with SSL certificate.
  • If you haven’t used your card for a long time, you should make sure that it’s still where it’s suppose to be.

Related Information

Enjoy your credit card!Enjoy your credit card!

Help and AdviceHelp and Advice

  • How can I get a PIN for my credit card?

    You can get your credit card PIN by calling 444 0 333 Garanti BBVA Customer Communication Center, keying in 1 (the PIN transactions option), and passing the security check. Find out more

  • Can I get information in regards to using the bonus accumulated on my Flexi?

    You can use the bonus that you have earned with your Flexi Card in any way that you like. Find out more

  • How can I pay my credit card debt automatically?

    You can place an order for the credit card payment to be collected from your account. Find out more

  • What should I do if I don't see my account or credit card that I want to take action with in Mobile Banking?

    The accounts that you can take action with in Mobile Banking are the same as the ones in Internet Banking. Find out more