Customer Communication Center

Call Garanti BBVA Customer Communication Center from anywhere in Turkey, and instantly perform your banking transactions.

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With 444 0 333 Garanti BBVA Customer Communication Center, you can take advantage of Garanti BBVA's banking services through telephone. You can easily perform your banking transactions from anywhere and at anytime you want.
Furthermore, with the Call Steering feature, you can easily be routed to the step you want when you call Garanti BBVA Customer Communication Center by only speaking, without having to navigate any key-driven menus.
The convenience of reaching the step you want by speaking and the freedom to perform your banking transactions from anywhere and at anytime you want, on Garanti BBVA Customer Communication Center.
If you have a credit card or Paracard, you can instantly start using 444 0 333 Garanti BBVA Customer Communication Center by using the Get PIN step.
Would you like to get your Garanti BBVA Customer Communication Center PIN now?
*Our corporate customers can get their PINs from their branches. 

  • Features and Benefits

    Banking transactions are much easier with Garanti BBVA Customer Communication Center:

    • You can reach 444 0 333 Garanti BBVA Customer Communication Center 24 hours a day, 365 days a year.
    • It is open for use anywhere there is phone.
    • You can perform all your banking transactions except money withdrawals.
    • Garanti BBVA Garanti BBVA Customer Communication Center was awarded with the Committed to Excellence certification in 2004 by the European Foundation for Quality Management (EFQM), one of the most prestigious institutions in Europe.
    • In the 2006 İstanbul Garanti BBVA Customer Communication Center Awards, where the best in the Turkish Garanti BBVA Customer Communication Center Sector were awarded, Garanti BBVA Garanti BBVA Customer Communication Center came first in the “Best Call
    • Center Training” category, and was selected as the most praiseworthy call center in the “Best Garanti BBVA Customer Communication Center” category.
    • In the “European Garanti BBVA Customer Communication Center Awards 2008” organized by CCF, Garanti BBVA Garanti BBVA Customer Communication Center received the 1st prize in the “Best Outbound Call Team & Campaign
    • Management” category, and was selected as the most praiseworthy call center in the “Best Growth Strategy” category.
    • Within the scope of the 2009 Contact Center Awards, Garanti BBVA Garanti BBVA Customer Communication Center was awarded with the silver medal in the Best Contact Center in Europe, Middle East and Africa, Best Outbound Campaign, and Best Technology Innovation categories.
    • In the 2010 Contact Center World Awards event, Garanti BBVA Garanti BBVA Customer Communication Center was awarded with the gold medal in the “Best Garanti BBVA Customer Communication Center in Europe, Middle East and Africa” category. Within the scope of the Garanti BBVA Customer Communication Center, video call service is provided through the 444 0 331 (investment transactions) and 444 EVIM ( Garanti Mortgage) lines between the hours of 09:00-18:00 on weekdays.**

    For detailed information regarding the use of Garanti BBVA Customer Communication Center by companies, click here.

    * You can reach Garanti BBVA Customer Communication Center from abroad by calling +90 212 444 0 333 or +90 444 0 333.
    ** Any connection problems that you may experience in video call services offered through 444 numbers do not arise from our bank’s systems. You can get detailed information about the problems you are experiencing from the customer services of your telecommunications operator. In accordance with the Turkish Information and Communication Technologies Authority – Licenses and Agreements Department’s announcement on “Information and Support Line Numbers” dated 10.11.2010 numbered “B.62.0.BTK.0.08.153/69255-31119”, it has been made mandatory that 444 numbers must be concluded in the Türk Telekom network. In relation to this implementation, Vodafone Telecommunications subscribers are not able to get connected when they directly call 444 0331 and 444 EVIM.
    *** Our corporate customers can obtain their Garanti BBVA Customer Communication Center PIN’s from their branches.

     

     

  • Fees
    Transactions Fees
    EFT% 0,60 (Min. 70,00 TL - Max. 120,00 TL)
    Swift% 0,60 (Min. 120,00 TL - Max. 200,00 TL)
    TL and FX Money Transfer to Account55,00 TL
    TL and FX Money Transfer to Name% 0,60 (Min. 60,00 TL - Max. 85,00 TL)
    Standing Payment (Money Transfer)1,20 TL
    Standing Payment (EFT)4,05 TL
    Standing Payment with Credit Card% 1,60
    Delivery of Statement and Receipt by Fax1,00 TL

    Last Update : 22/11/2019 08:05

    *For bill payments made with credit card, a fee of 1 TL is collected if the amount if less than or equal to 100 TL, and a fee of 1,25% of the bill amount is collected if the amount is more than 100 TL (No commissions are charged for Turkcell, Avea, Vodafone, TT-net, Tellcom-Superonline, Biri ADSL and TRNC Turkcell bills paid automatically from your credit card.)
    **For HSBC Credit Card Payment under Contracted Institution Cards, a fee of 1,05 TL is collected independently of the transaction amount.
    ***For Bilyoner Games of Chance payments, and Nesine.com payments of under 50 TL, a fee of 0,60 TL + BITT is collected.

  • FAQs

    We found the following questions in our Help & Advice which might be useful for you...

    How Can I Define Garanti BBVA Internet Banking?

    If you have a valid Garanti Credit Card or Paracard, it can be defined through http://www.garantibbva.com.tr/en, 444 0 333 Garanti BBVA Customer Communication Center or Garanti BBVA ATM. If you do not have valid mentioned products, it can also be defined via our branches.

    Find out more

    How Can I Log in to Garanti BBVA Internet Banking?

    In order to log in to internet banking safely, your Customer Number or National ID number of TC must be entered prior to *password. You can complete your login via *pin which is a disposable number to use while logging in to internet banking after you enter your password and it is sent to your mobile phone by SMS.

    Find out more

    For which organizations can I make online bill payments? What are the agreement entry periods?

    The information of the bill with automatic payment order can be viewed at least 1 day before the payment due date.

    Find out more

    How can I find out my customer number?

    You can find out your customer number from 444 0 333 Garanti BBVA Customer Communication Center or Garanti BBVA branches.

    Find out more

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