Customer Communication Center

Call Garanti BBVA Customer Communication Center from anywhere in Turkey, and instantly perform your banking transactions.

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With 444 0 333 Garanti BBVA Customer Communication Center, you can take advantage of Garanti BBVA's banking services through telephone. You can easily perform your banking transactions from anywhere and at anytime you want.
Furthermore, with the Call Steering feature, you can easily be routed to the step you want when you call Garanti BBVA Customer Communication Center by only speaking, without having to navigate any key-driven menus.
The convenience of reaching the step you want by speaking and the freedom to perform your banking transactions from anywhere and at anytime you want, on Garanti BBVA Customer Communication Center.
If you have a credit card or Paracard, you can instantly start using 444 0 333 Garanti BBVA Customer Communication Center by using the Get PIN step.
Would you like to get your Garanti BBVA Customer Communication Center PIN now?
*Our corporate customers can get their PINs from their branches. 

  • Features and Benefits

    Banking transactions are much easier with Garanti BBVA Customer Communication Center:

    • You can reach 444 0 333 Garanti BBVA Customer Communication Center 24 hours a day, 365 days a year.
    • It is open for use anywhere there is phone.
    • You can perform all your banking transactions except money withdrawals.
    • Garanti BBVA Garanti BBVA Customer Communication Center was awarded with the Committed to Excellence certification in 2004 by the European Foundation for Quality Management (EFQM), one of the most prestigious institutions in Europe.
    • In the 2006 İstanbul Garanti BBVA Customer Communication Center Awards, where the best in the Turkish Garanti BBVA Customer Communication Center Sector were awarded, Garanti BBVA Garanti BBVA Customer Communication Center came first in the “Best Call
    • Center Training” category, and was selected as the most praiseworthy call center in the “Best Garanti BBVA Customer Communication Center” category.
    • In the “European Garanti BBVA Customer Communication Center Awards 2008” organized by CCF, Garanti BBVA Garanti BBVA Customer Communication Center received the 1st prize in the “Best Outbound Call Team & Campaign
    • Management” category, and was selected as the most praiseworthy call center in the “Best Growth Strategy” category.
    • Within the scope of the 2009 Contact Center Awards, Garanti BBVA Garanti BBVA Customer Communication Center was awarded with the silver medal in the Best Contact Center in Europe, Middle East and Africa, Best Outbound Campaign, and Best Technology Innovation categories.
    • In the 2010 Contact Center World Awards event, Garanti BBVA Garanti BBVA Customer Communication Center was awarded with the gold medal in the “Best Garanti BBVA Customer Communication Center in Europe, Middle East and Africa” category. Within the scope of the Garanti BBVA Customer Communication Center, video call service is provided through the 444 0 331 (investment transactions) and 444 EVIM ( Garanti Mortgage) lines between the hours of 09:00-18:00 on weekdays.**

    For detailed information regarding the use of Garanti BBVA Customer Communication Center by companies, click here.

    * You can reach Garanti BBVA Customer Communication Center from abroad by calling +90 212 444 0 333 or +90 444 0 333.
    ** Any connection problems that you may experience in video call services offered through 444 numbers do not arise from our bank’s systems. You can get detailed information about the problems you are experiencing from the customer services of your telecommunications operator. In accordance with the Turkish Information and Communication Technologies Authority – Licenses and Agreements Department’s announcement on “Information and Support Line Numbers” dated 10.11.2010 numbered “B.62.0.BTK.0.08.153/69255-31119”, it has been made mandatory that 444 numbers must be concluded in the Türk Telekom network. In relation to this implementation, Vodafone Telecommunications subscribers are not able to get connected when they directly call 444 0331 and 444 EVIM.
    *** Our corporate customers can obtain their Garanti BBVA Customer Communication Center PIN’s from their branches.

     

     

  • Fees

    Transactions Fees
    EFT6,02 TL
    Swift% 0,60 (Min. 120,00 TL - Max. 200,00 TL)
    TL and FX Money Transfer to Account3,00 TL
    TL and FX Money Transfer to Name3,00 TL
    Standing Payment (Money Transfer)0,60 TL
    Standing Payment (EFT)1,20 TL
    Standing Payment with Credit Card0,60 TL
    Delivery of Statement and Receipt by Fax1,00 TL

    Last Update : 15/04/2021 02:05

    *For bill payments made with credit card, a fee of 1 TL is collected if the amount if less than or equal to 100 TL, and a fee of 1,25% of the bill amount is collected if the amount is more than 100 TL (No commissions are charged for Turkcell, Avea, Vodafone, TT-net, Tellcom-Superonline, Biri ADSL and TRNC Turkcell bills paid automatically from your credit card.)
    **For HSBC Credit Card Payment under Contracted Institution Cards, a fee of 1,05 TL is collected independently of the transaction amount.
    ***For Bilyoner Games of Chance payments, and Nesine.com payments of under 50 TL, a fee of 0,60 TL + BITT is collected.

  • FAQs

    We found the following questions in our Help & Advice which might be useful for you...

    What are the features and advantages of the Accumulating Gold Account?

    Accumulating Gold Account is a current account that enables you to put your savings in gold by making regular purchases. You can regularly save up gold by making payments from your account or with your credit card every month.

    Find out moreHow can I open a time deposit account?

    If you do not have an account at Garanti BBVA yet, you can open an account by visiting the nearest Garanti BBVA branch along with your identity card and the documents: Certificate of Residency or An invoice that requires subscription issued within the last 3 months orA document issued by any governmental institution.

    Find out moreFor which GSM operators can I top up counters? How can I top-up counters?

    You can top up counters to Turkcell, Vodafone and Avea prepaid mobile lines.

    Find out moreHow can I get my Paracard PIN? How can I retrieve it if I forget it?

    You can get your card PIN by calling 444 0 333 Garanti BBVA Customer Communication Center.

    Find out more

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