Smart Assistant Ugi

With Generative AI, Ugi provides more comprehensive and personalized answers!

For topics like card and loan transactions, updating information, money transfers, PIN, and limit operations, the Smart Assistant Ugi now gives more detailed and personalized answers thanks to generative AI technology. Moreover, it establishes more natural and fluent communication by considering your previous messages during the conversation. With the support of generative AI, Ugi is constantly improving itself to help you with more topics.

Your banking transactions are as easy as ever with smart assistant Ugi.

As Ugi continues to evolve with generative AI, it still allows you to carry out over 200 banking transactions either by voice or text using natural language. When necessary, it connects you with live support assistants to quickly resolve your issues.

Smart Assistant Ugi

What can Ugi do for you?
Card Details
Ugi can share your card information with you or list your expenses for you. If you want to view your statement information, simply request it. If you ask, it can share your reward information with you and quickly activate/deactivate your card for internet shopping. If you wish to apply for a new card or if you need to see the location details of the courier to bring your card to you, Ugi will support you.

Account Details
You can ask smart assistant Ugi how to open or close accounts or make payments for your bills, SGK premiums, or taxes.

Loan Transactions
You can ask Ugi your questions about the details of your current loan or the conditions for a new loan application. You can make a request to learn your credit score, and you can tell Ugi that you will apply for a loan and it will guide you to the right step.

Checking the Nearest ATM/Branch
You can find out the location of the nearest Garanti BBVA ATM or branch from Ugi. You can get directions using the See on Map feature.

Currency/Market Information and Investment
You can ask Ugi to convert foreign currencies. For example: when you ask a question such as “how much is 50 dollars in TL”, it will make the calculation for you immediately. Moreover, if you want to get informed about the markets and investment products, Ugi will help you.

Payments and Installments
You can get assistance from Ugi to reach the payment steps you have difficulty navigating. Additionally, Ugi can split into installments your single payment credit card spendings, which are eligible for splitting. You can complete your transaction in just a few steps by telling Ugi that you want to split the transaction into installments.

Limit Transactions
Ugi can instantly tell you your latest remaining limit and can direct you to the right step if you say that you want to increase your card's limit. What's more, this applies to all your limit procedures.

Live Support Assistant
You can communicate your requests to Ugi if you want to renew your card, your money or card gets stuck in an ATM, your money transfers are not completed, or you want to cancel your transaction. In addition, our live support assistants will help you in cases where Ugi cannot understand you. You can reach the live support assistants between 08:30 and 17:30 on everyday.
In which topics can Generative AI assist you?
Credit Card Types and Applications
Virtual assistant Ugi provides detailed information about credit card options, their benefits, and application conditions. Thanks to generative AI, it can suggest the most suitable card based on your usage habits and needs. It can compare the benefits of different cards to help you decide. Once you choose the card you want to apply for, you’ll be directed to the relevant page to complete the application.

Loan Types and Applications
Ugi provides detailed information about Personal Loans, Mortgages, and Auto Loans. It helps you compare interest rates, installment options, and application requirements so you can choose the most suitable loan. Once you decide on the loan type that fits your needs, you’ll be directed to the page where you can complete your application. This way, you both understand your options more clearly and accelerate your application process.

PIN Transactions
If you’ve forgotten your card PIN or the password you use in our digital channels, or if it has been blocked, just ask Ugi. Generative AI will offer the most secure steps for you and make the PIN setup process easier to follow. It can also guide you directly to the relevant transaction screen based on your need, speeding up the process.

Money Transfer Transactions
For finding the most suitable money transfer methods among Remittance, EFT, FAST, and other options, you can consult Ugi. Based on your transfer details, generative AI will suggest the fastest method. It will provide smart responses about transfer fees, transaction times, and potential issues, helping you complete the process smoothly.

Information Update Transactions
You can ask virtual assistant Ugi how to update your contact information, such as your phone number, email, or address. With generative AI support, Ugi will suggest the fastest method and guide you through the necessary steps. You can also get information on the channels where you can update your profession, income, or ID details. If you’re unable to receive one-time passwords after a SIM card change, Ugi can tell you how to remove the block.

Limit Transactions
For questions related to your Credit Card Limit, Money Transfer Limit, Investment Transaction Limits (such as foreign exchange), or Overdraft Account Limit, you can consult Ugi. Generative AI explains the conditions for increasing your current limit and presents the transaction steps in the most suitable way for you. This allows you to quickly access the right steps to update your limits in daily financial transactions.

Salary Information
Ugi helps you access information about pension and employee salary payments. It also provides detailed explanations about salary promotion payments and commitment conditions. Whether it’s transferring your pension to another bank, checking the duration of your current promotion, or learning how to take advantage of new campaigns, Ugi guides you with the most relevant information, making salary-related processes easier to manage.

Cash Advance / Installment Cash Advance
Ugi provides information on cash advance and installment cash advance options available with your credit card. You can learn the maximum amount you can withdraw, the number of installments offered for different terms, and the transaction conditions. It helps you choose the most suitable option for your needs and directs you to the relevant page to complete the process quickly.

Smart Assistant Ugi

With Generative AI, Ugi provides more comprehensive and personalized answers!

What can Ugi do for you?

In which topics can Generative AI assist you?