Privacy And Confidentiality Policy


We guarantee your privacy.

In compliance with its modern banking approach, customer satisfaction and security oriented service philosophy and banking services, T. Garanti Bankası A.Ş. has adopted and is applying the following basic rules to ensure the privacy of all information given and disclosed by you through the T. Garanti Bankası A.Ş. corporate website and  Garanti BBVA Internet Banking (hereafter to be collectively referred to as the "Website").

  • Information shall be entered into our Website only for product/service applications and for information updating purposes.
  • For the sake of security of all information entered into our Website, all necessary measures are taken so as to keep and maintain our Bank’s system and internet infrastructure at the most reliable and secure level.
  • The information entered by our customers into our Website for product/service applications and information updating purposes cannot be viewed by other internet users. Unauthorized access to the information shared with us by our is strictly restricted and limited for everyone, including the personnel of T. Garanti Bankası A.Ş.
  • T. Garanti Bankası A.Ş. will in no event share any of such information with any third person or entity without a prior consent of the relevant customer and unless required by the law.
  • T. Garanti Bankası A.Ş. may disclose such information only within the frame of the relevant authorizations and subject to the applicable laws and regulations. If and when any of the regulatory bodies and/or legislative or executive authorities and bodies having jurisdiction on T. Garanti Bankası A.Ş. requests disclosure of customer data and information, T. Garanti Bankası A.Ş. will reveal and disclose such information only within and to the extent of the relevant authorizations and permitted by laws. 
  • Our Website provides links to other websites. Our commitments that exist in our Privacy and Confidentiality Policy are valid only for our own Website and do not cover such other websites. Other websites linked through our Website are subject to their own privacy and confidentiality rules and their own conditions of use. Accordingly, T. Garanti Bankası A.Ş. may in no event be held liable for use of information, ethical principles, confidentiality principles, characteristics and service quality of other websites linked through our Website for advertisement, banner or content purposes or any other purposes, nor may T. Garanti Bankası A.Ş. be held liable for direct or indirect material and/or general damages or losses that may occur in or be caused by such other web sites.
  • In the case of its collaboration with other different entities or firms for outsourcing any support services, T. Garanti Bankası A.Ş. will ensure compliance of such other entities or firms with its confidentiality rules, conditions and standards.
  • All information, materials and copyrights related to the of such information and materials arrangement in our Website belong solely to T. Garanti Bankası A.Ş. Accordingly, our Bank reserves all of its copyrights, registered trademark, patent and other intellectual property rights on all of the information and materials contained in our Website, other than the materials owned by third parties.
  • All required actions and measures are taken in order to ensure the privacy of all personal data and information of our customers so as to keep and maintain our Bank’s system and internet infrastructure at the most reliable and secure level. Please do not hesitate to contact our Bank if and when you wish to get additional information on any matters with regard thereto.

T. Garanti Bankası A.Ş.

Related Information

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Help and AdviceHelp and Advice

  • What do I need to do in order to begin using my Mobile Signature on the Garanti BBVA Internet Banking?

    First of all, you have to submit an application by logging on to Internet Banking and going to the Dashboard Settings step PIN / Password section Definition for Quick Loign with Mobile Signature. Find out more

  • How Can I Define Garanti BBVA Internet Banking?

    If you have a valid Garanti Credit Card or Paracard, it can be defined through, 444 0 333 Garanti BBVA Customer Communication Center or Garanti BBVA ATM. If you do not have valid mentioned products, it can also be defined via our branches. Find out more

  • How Can I Log in to Garanti BBVA Internet Banking?

    In order to log in to internet banking safely, your Customer Number or National ID number of TC must be entered prior to *password. You can complete your login via *pin which is a disposable number to use while logging in to internet banking after you enter your password and it is sent to your mobile phone by SMS. Find out more