Phishing Attacks


Your security is important for us.

Phishing attacks are fake e-mails that appear to have been sent from various banks and financial institutions and seem to contain urgent and important subjects.

Through the links sent with these fake e-mails, your card information, card PINs, internet banking PINs and your personal information are requested. This is a clear fraud attempt. You should be cautious against such e-mails, and never reply and enter the information requested from you. Garanti BBVA never allows PIN transactions to be performed via e-mail and never asks for customers’ personal information by e-mail.

People can send e-mails to anyone they want via the internet. These e-mails can be intended for fraud, smear campaigns or aggressive mass marketing methods called spamming. Such e-mails are randomly sent to millions of e-mail addresses. Detecting and blocking these e-mails before they are sent are not within the authority or capability of any institution. 

Garanti BBVA,with special agreements obtained through interventions throughout the world, initiates immediate action to close these websites that forward such e-mails.

If you too receive a suspicious e-mail, please call 444 0 333 Garanti BBVA Customer Communication Center and report the incident.

Precautions that you can take to avoid these fraud attacks:

  • Type the address of the website that you want to view in the address bar of your browser yourself.
  • Check your security picture when logging on to Internet Banking.
  • Do not enter any information through the website links provided on e-mails or any other electronic environment.

For the security announcements published by the Banks Association of Turkey and other government institutions, click here.

Related Information

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Help and AdviceHelp and Advice

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