6 GoldenRules


Ensure your security with 6 Golden Rules that we recommend.

Your security on the internet is just as important for us as it is for you. In addition to our applications, the precautions that you need to take  also provide additional security for your banking transactions.

Be cautious about e-mails

  • Garanti BBVA never requests your personal information or your password by e-mail. If the e-mail you have received is forwarding you to a website for you to enter your personal information and password, you should immediately call 444 0 333 Garanti BBVA Customer Communication Center, and report the incident to Internet Banking Support Line.
  • Some viruses may spread via e-mails. You should delete e-mails that are from unknown senders without reading them.

Type garantibbva.com.tr in your browser

  • Every time you want to use Internet Banking, you should type garantibbva.com.tr in the address bar of your browser, and click the Internet Banking link on that page. This is an effective precaution against phishing attacks.
  • The websites that you can use securely are listed below.

Keep your private information confidential

  • You should be cautious of people who ask for  information such as your date of birth and identity number. Such information is only requested when you call 444 0 333 Garanti BBVA Customer Communication Center to perform PIN transactions.
  • Garanti BBVA will never ask for your full mother’s maiden name. If you are asked for your full mother’s maiden name, report it to 444 0 333 Garanti BBVA Customer Communication Center, Internet Banking Support Line.
  • You should be cautious about sharing your private information on messaging services, in chat rooms or in e-mails, even if they are sent from people you know well.

Use complex passwords

  • You should avoid using passwords that can be easily guessed such as your date of birth and nick name. Most people think that if they use complex passwords they would not be able to remember them. To prevent this from happening, you can add numbers to a word that you can easily remember.
  • For maximum security, you can use the “single-use PIN” generator Şifrematik.

Protect your computer

  • Regularly using the programs listed on the useful links page will protect your computer against viruses and similar malicious programs.

Use computers that your trust

  • You should never perform transactions on publicly accessible computers such as those in internet cafes or computers that lack up-to-date anti-virus programs.

Check the name of the website

  • You should check to make sure that there is a (ssl_ie), icon on Internet Explorer and (ssl_ns) icon on Netscape at the bottom right corner of PIN and transaction pages. This icon verifies that the page is SSL encrypted and that the website belongs to Garanti BBVA. By double-clicking on the icon, you should check that the following information is displayed:
    "Issued to: assets.garantibbva.com.tr" and "Issued by: www.verisign.com/CPS Incorp.by Ref.LIABILITY LTD.(c) 97 VeriSign".




Related Information

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Help and AdviceHelp and Advice

  • What do I need to do in order to begin using my Mobile Signature on the Garanti BBVA Internet Banking?

    First of all, you have to submit an application by logging on to Internet Banking and going to the Dashboard Settings step PIN / Password section Definition for Quick Loign with Mobile Signature. Find out more

  • How Can I Define Garanti BBVA Internet Banking?

    If you have a valid Garanti Credit Card or Paracard, it can be defined through http://www.garantibbva.com.tr/en, 444 0 333 Garanti BBVA Customer Communication Center or Garanti BBVA ATM. If you do not have valid mentioned products, it can also be defined via our branches. Find out more

  • How Can I Log in to Garanti BBVA Internet Banking?

    In order to log in to internet banking safely, your Customer Number or National ID number of TC must be entered prior to *password. You can complete your login via *pin which is a disposable number to use while logging in to internet banking after you enter your password and it is sent to your mobile phone by SMS. Find out more