Security

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    We know how important trust and privacy are to you. Effective security solutions with Garanti BBVA!

    What we do

    The security of your personal information and the financial transactions that you perform via Internet/Mobile Banking is as important for us as it is for you. To maintain your privacy at the highest level in your Internet/Mobile Banking transactions, we are continuously following the latest and the most advanced security systems and striving to offer the most effective security solutions.

    The importance Garanti BBVA places on “Security” has also brought along various security applications:

    • The Security Picture, developed to prevent Phishing attacks.
    • The “single-use PIN” generator Cep Şifrematik.
    • Cep Şifrematik, capable of running Java applications, developed to be used on mobile phones,
    • Garanti BBVA Mobile Keyboard provides an alternative way to input data through keyboard.

    What you should do

    Remember, in addition to our applications, the precautions that you need to take are also important to ensure your security.

    • Be cautious about the e-mails you receive, whether it appears to be from Garanti BBVA or not.
    • When you want to use Internet Banking, type garantibbva.com.tr in the address bar of your browser.
    • Keep your private information confidential, both on the internet and in real life.
    • To prevent your password from being guessed, use complex passwords.
    • Protect your computer and mobile phone against viruses and similar programs.
    • To prevent your personal information from being stolen, only use computers that you trust.
    • Make sure that your web browser is up-to-date.

    Additionally, the security settings below will increase your security in your banking transactions:

    • For your login transaction, you can generate a PIN with Cep Şifrematik/Şifrematik and sign your transactions with Cep Şifrematik/Şifrematik.
    • You can create personalized security settings with Security Preferences.
    • You can protect your computer against malicious software by downloading Webroot. Upon clicking here, you will be asked to log in to Internet Banking, and you will be directly forwarded to the step where you can download Webroot for free. By clicking the “Install Webroot” button, you can complete the installation in less than a minute.

    To get up-to-date information about malicious software, please click here.

     

    Perform your banking transactions on your mobile phone.Perform your banking transactions on your mobile phone.

    Mobile Banking

    Help and AdviceHelp and Advice

    • What should I do if I don't see my account or credit card that I want to take action with in Mobile Banking?

      The accounts that you can take action with in Mobile Banking are the same as the ones in Internet Banking. Find out more

    • What happens if I receive an SMS or my phone rings while I am on wap.garanti.com.tr?

      Depending on the features of your phone, receiving and opening an SMS or receiving and answering a call may disconnect your connection . Find out more

    • How and from which Garanti BBVA ATM can I withdraw the money sent via Cep Bank?

      The money sent via Cep Bank can be drawn from any Garanti BBVA ATM without using a card. Find out more

    • Is there a fee for Cep Bank? Will I be charged for the Cep Bank SMSs?

      The transaction fee for sending money via Cep Bank is TL 1. Find out more