Help & Advice

When I enter my customer number and Internet/Mobile Banking password, I get a message that says "Your accounts are closed for use in Online/Mobile Banking". Why do I get this message?

The reason you get this message in Internet Banking or Mobile Banking is that you have entered your password incorrectly for multiple times. If you remember your correct password, you can remove the block by calling 444 0 333 Garanti BBVA Customer Communication Center, selecting transaction step number 1 and entering your credit card or Paracard number and password. If you do not remember your password, you can get your new password through the Interactive Voice Response system (IVR) at the same phone number.
* Mobile Banking cannot be used by our corporate customers.

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Telephone Banking:444 0 333 Garanti BBVA Customer Communication Center