Help & Advice

How can I get my Paracard PIN? How can I retrieve it if I forget it?

You can get your card PIN by calling 444 0 333 Garanti BBVA Customer Communication Center and keying in option number 1 through the Interactive Voice Response system.
In the case that you forget your Paracard PIN, you can get your new PIN by calling 444 0 333 Garanti BBVA Customer Communication Center and keying in option number 1 the “Card PIN Transactions” step through the Interactive Voice Response system.

Additionally, you can change the PIN of your card or synchronize the PINS of all your cards through the “PIN Transactions” step of the “Card Transactions” menu in Internet Banking.

  1. Can I open a current account via Internet Banking and Garanti BBVA Customer Communication Center? How can I obtain the receipt of the transaction I have performed and my account statement?

    To open an account via Garanti BBVA Customer Communication Center and Internet Banking, you have to be an Garanti BBVA Customer Communication Center and Internet Banking customer.

  2. What do I have to do if my Paracard is used to withdraw cash or make purchases without my knowledge?

    You have to call Garanti BBVA Customer Communication Center and close your card immediately.

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Telephone Banking:444 0 333 Garanti BBVA Customer Communication Center