Help & Advice

When I change my Bonus Card with Transparent, Reflected, Environmentally Friendly Bonus or Bonus Trink, can I continue to use my current Bonus Card?

If you have changed or planning to change your Bonus Card that has the MasterCard logo with a Transparent Bonus, Reflected Bonus, Environmentally Friendly Bonus or Bonus Trink:

  • The card number will be the same as your current card number.
  • You can continue to use your current Bonus MasterCard or cut it up and throw it away.
  • Your new card will have all the features of your current card.
  • The “Bonus for your Promise” campaign linked to your current card will also be valid for your new card.
  • You can use your current card’s PIN for your new card as well.

If you have changed or planning to change your Bonus Card that has the Visa logo with a Transparent Bonus:

  • The number of your new card will be different from your current card’s number.
  • You can continue to use your current Bonus Visa Card or terminate it.
  • The PINs of your current card and your new card are different. For your new PIN, please call 444 0 333 Alo Bonus.
  • The statement of each card will be sent separately.
  • To transfer your standing payment orders for companies such as insurance, internet, digital TV and mobile phone, you need to inform the relevant companies of your new credit card number.
  • By calling 444 0 333, you can transfer the features that you have previously defined on your card such as campaigns and standing payment orders to your new card.
  1. What is the Over-The-Limit Interest?

    The over-the-limit interest is the interest rate that will be applied if you exceed the specified limit of your credit card.

  2. How Can I Get Assistance If a Problem Arises While Using Internet Banking?

    If you need help or want to get detailed information about internet banking, you can call 444 0 333 Garanti BBVA Customer Communication Center and press 9 for English, then follow appropriate steps.

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Telephone Banking:444 0 333 Garanti BBVA Customer Communication Center